Case Study - Cleopatra Hospital

The Client:
Cleopatra hospital received its first patient in 1984. The services offered focus on two major aspects, clinical excellence & ethical conduct, in a cost effective single source solution. The new building annexed to the hospital early 1999 is a material testimony to the hospital's success.

The Challenge:
A request to offer online reservation to the hospital's specialized clinics. The reservation should be seamless and simple to the end-user and should be in both Arabic and English. The patient should be able to view a specific physician's schedule of available timing online and the reservation should be reflected in real time to avoid overbooking.

The NetWave Solution:
NetWave used its "Ehgez" online reservation engine to empower the required system. Users are able to view an online calendar for each clinic and each doctor that is updated in real-time whenever it is changed. The system is comprised of 3 modules; the static information about the hospital and its services in both English & Arabic. The online bilingual reservation system; and the online back-end administration.

The reservation module allows a patient to book online a required time based on his desired doctor and time. A detailed online calendar is available to assist the user. An advanced search engine is implemented to enable quick search for a specific specialization on a specific date.

The back-end administration module allows the hospital to change the schedules for each doctor and whenever they wish.
Also they are able to monitor the online reservations and have complete reports on the performance of each clinic and doctor.

Key Features include:

• Multilingual: Arabic and English

• Fully dynamic and flexible: Easy to add and maintain any number of clinics, physicians, physician titles

• Powerful back-end administration

• Online patients profile

• Dynamic schedules creation: Physicians and clinics schedules are flexible. Each physician controls his own schedule online

• Ready to print reports: A reservation report is designed in a way that makes it easy to print and send to the clinics in the form of cards that contain all the required information about each appointment.

The Benefit:
Cleopatra Hospital is now able to dramatically increase the occupancy of its clinics and offer its customers an easy and reliable method to book an appointment online without the need to leave their homes or spend a long time on the phone.

The result is increased customer relations, awareness of the hospital services and revenue for the clinics.

Technologies & skills used:

• MS SQL 2000 Database

• XML, ASP and HTML